Last Updated: 24 August 2026

This Shipping Policy explains how Dhanvantari Guj. Herb processes and delivers orders placed through https://dhanvantari.co.in.

  1. Shipping Coverage

Dhanvantari Guj. Herb currently offers delivery across India, subject to courier service availability for the customer’s PIN code.

Certain locations may be subject to delivery restrictions based on courier network availability, regulatory requirements, transportation limitations or other circumstances.

 

  1. Free Shipping

The website currently advertises:

Free shipping on All India orders above ₹999.

The applicable free-shipping eligibility will be determined based on the order value and shipping terms displayed at checkout.

If shipping charges are applicable to an order, the applicable amount will be displayed during checkout or otherwise communicated to the customer.

 

  1. Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable.

Processing may take additional time where:

  • A product requires additional preparation;
  • Stock needs to be confirmed;
  • An order contains multiple products;
  • Payment confirmation is delayed;
  • The delivery address requires verification;
  • There are operational disruptions.

 

  1. Delivery Time

Estimated delivery time depends on the destination and courier service.

Typical delivery may take approximately 3–10 business days after dispatch, depending on the destination and serviceability.

This is an estimate and not a guaranteed delivery period.

Remote areas, difficult-to-service PIN codes, islands and locations affected by transportation restrictions may require additional time.

 

  1. Dispatch

Once an order has been dispatched, customers may receive shipping/tracking information through the contact details provided during checkout, where tracking is available.

Customers should ensure that their mobile number and email address are correct so that delivery-related communications can reach them.

 

  1. Courier and Logistics Partners

Dhanvantari Guj. Herb may use one or more third-party courier/logistics companies depending on:

  • Delivery destination;
  • Package size and weight;
  • Product type;
  • Courier serviceability;
  • Availability;
  • Operational considerations.

The courier partner may change without prior notice.

 

  1. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Full name;
  • House/building number;
  • Street/area;
  • City;
  • State;
  • PIN code;
  • Mobile number.

Dhanvantari Guj. Herb is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

 

  1. Delivery Attempts

The courier may make one or more delivery attempts according to its own operational procedures.

If the customer is unavailable, refuses delivery or cannot be contacted, the courier may return the package to the sender.

 

  1. Undelivered or Returned-to-Origin Orders

An order may be returned to Dhanvantari Guj. Herb if:

  • The address is incorrect;
  • The PIN code is not serviceable;
  • The recipient refuses delivery;
  • Repeated delivery attempts fail;
  • The recipient cannot be contacted;
  • The package is otherwise undeliverable.

Where appropriate, we may contact the customer to determine whether re-dispatch is possible.

Additional shipping charges may apply for re-dispatch where the failed delivery resulted from circumstances attributable to the customer.

 

  1. Damaged or Tampered Packages

Dhanvantari Guj. Herb uses tamper-proof packaging as part of its shipping process.

Customers should inspect the package at the time of delivery.

If the outer package appears significantly damaged or tampered with:

  • Photograph the package before opening it where possible;
  • Photograph the shipping label;
  • Photograph the damaged/tampered portion;
  • Contact us immediately.

Do not consume or use any product if its seal or packaging appears compromised.

 

  1. Wrong or Missing Items

If you receive an incorrect or incomplete order, contact us as soon as possible.

Please provide:

  • Order number;
  • Product details;
  • Photographs of the package;
  • Photographs of the received products;
  • Shipping label photograph, where applicable.

We will review the matter and, where the error is attributable to us, arrange an appropriate replacement or resolution.

 

  1. Product-Specific Shipping Considerations

Dhanvantari Guj. Herb sells various forms of Ayurvedic products, including powders, tablets, capsules, syrups, oils, Ghrita, Kadha/Kashay preparations and other products.

Packaging and shipping methods may therefore vary depending on the nature, size and quantity of the products ordered.

 

  1. Delays Beyond Our Control

Delivery may be delayed because of circumstances beyond our reasonable control, including:

  • Heavy rainfall;
  • Flooding;
  • Natural disasters;
  • Strikes;
  • Public holidays;
  • Transportation disruptions;
  • Government restrictions;
  • Courier operational issues;
  • Incorrect delivery information;
  • Network or system failures;
  • Other unforeseen circumstances.

In such cases, we will make reasonable efforts to assist the customer but cannot guarantee a specific delivery date.

 

  1. International Shipping

Unless specifically enabled and displayed at checkout, orders placed through the website are intended for delivery within India.

International orders, where offered in the future, may be subject to:

  • Destination-country regulations;
  • Customs duties;
  • Import restrictions;
  • Taxes;
  • Documentation requirements;
  • Courier restrictions;
  • Product-specific restrictions.

Any applicable customs duty, import tax or other destination-country charge may be payable by the recipient unless otherwise expressly stated.

 

  1. Shipping Charges and Taxes

Where applicable, shipping charges will be displayed during checkout.

Any applicable tax or other legally required charge will be reflected in the order/checkout information where applicable.

 

  1. Contact Us Regarding Delivery

For shipping-related questions, please contact:

Dhanvantari Guj. Herb
Anand Sojitra, Po. At Valasan, Anand – 388 001, Gujarat, India
Phone: +91 98250 26349 / +91 92270 31313
Email: dhanvantariherb@gmail.com

Please keep your order number available when contacting us.