Last Updated: 24 August 2026

At Dhanvantari Guj. Herb, we take care to pack and dispatch Ayurvedic and herbal healthcare products in suitable packaging. Because many products are medicines or healthcare products, returns and replacements are subject to product-safety and hygiene considerations.

This policy explains when a refund, replacement or cancellation may be available.

  1. Products Covered

This policy applies to products purchased through https://dhanvantari.co.in, including Ayurvedic products such as:

  • Bhasma;
  • Churna;
  • Tablets;
  • Capsules;
  • Vati;
  • Ras/Rasayan;
  • Guggulu;
  • Ghrita;
  • Syrups;
  • Kadha/Kashay;
  • Medicated oils;
  • Patent and proprietary Ayurvedic medicines;
  • Other products listed on our website.

The website currently offers these and other Ayurvedic product categories.

  1. General Return Principle

For health, hygiene and product-safety reasons, opened, used or tampered medicinal products generally cannot be returned.

A replacement/refund may be considered where the product received is defective, damaged during transit, incorrect, incomplete or otherwise eligible under this policy.

  1. Damaged Products

If your package arrives visibly damaged or tampered with:

  1. Take photographs of the package before opening it, where possible.
  2. Photograph the shipping label.
  3. Photograph the damaged product and packaging.
  4. Contact Dhanvantari Guj. Herb as soon as possible.

We may ask you to provide photographs or video evidence to assess the issue.

  1. Wrong Product Received

If you receive a product different from the product ordered, please contact us as soon as possible.

After verification, we may arrange:

  • Replacement with the correct product; or
  • Another appropriate resolution.

Where a wrong product has been supplied due to an error on our part, reasonable return/reverse-shipping arrangements may be provided.

  1. Missing Product

If an item shown in your order confirmation is missing from the package, contact us with:

  • Order number;
  • Name of missing product;
  • Photographs of the received package and contents.

After verification, we may arrange shipment of the missing product or provide another appropriate resolution.

  1. Defective Product

If you believe that a product has a manufacturing defect, leakage, damaged seal or other product-quality issue, contact us with photographs and order details.

Do not consume or use a product where you reasonably believe that its packaging or seal has been compromised.

The matter may be reviewed based on the product condition, batch information, packaging and circumstances.

  1. Products That Generally Cannot Be Returned

Unless required otherwise by applicable law, the following are generally not eligible for return merely because the customer has changed their mind or no longer wants the product:

  • Opened medicines;
  • Used medicines;
  • Products with broken seals;
  • Products with damaged packaging caused after delivery;
  • Products altered or contaminated after delivery;
  • Products returned without prior approval;
  • Products purchased from sources other than the official Dhanvantari website.
  1. Change-of-Mind Returns

Because of the nature of Ayurvedic medicines and healthcare products, we generally do not accept returns simply because a customer:

  • Changed their mind;
  • Ordered the wrong product;
  • Does not like the taste, smell or texture;
  • Purchased an incorrect quantity;
  • No longer requires the product;
  • Decided not to use the product.

This restriction does not affect rights available to consumers under applicable law.

  1. Order Cancellation

Customers may request cancellation immediately after placing an order.

Cancellation is subject to the order’s processing status.

If an order has already been packed or dispatched, cancellation may not be possible and the customer may need to follow the applicable return/refund process.

  1. Refunds for Cancelled Orders

Where an eligible cancellation or refund is approved, the refund will generally be processed to the original payment method, wherever technically and commercially feasible.

The time taken for the amount to appear in the customer’s account may depend upon:

  • Payment gateway;
  • Bank;
  • Card issuer;
  • UPI provider;
  • Other financial institution.
  1. Replacement

Where replacement is approved, Dhanvantari Guj. Herb may replace the affected product with the same product, subject to availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, subject to mutual agreement and applicable law.

  1. Refunds for Undeliverable Orders

If an order cannot be delivered because:

  • The address provided is incorrect;
  • The customer refuses delivery;
  • The customer is unavailable for repeated delivery attempts;
  • The PIN code is not serviceable;
  • The courier cannot complete delivery for reasons attributable to the customer,

the order may be returned to origin.

Any refund, if applicable, will be considered after the product is received back and the circumstances are verified.

Shipping or return charges may be deducted where the failed delivery resulted from incorrect information or circumstances attributable to the customer, subject to applicable law.

  1. Expired Products

Customers should check the product packaging upon delivery.

If a product appears to have expired before delivery or has an issue with its expiry information, please contact us immediately with photographs of the label and batch details.

The matter will be investigated and an appropriate resolution will be provided where the issue is attributable to Dhanvantari Guj. Herb.

  1. Refund Exclusions

Refunds will not normally be available for:

  • Products used contrary to label instructions;
  • Products stored improperly after delivery;
  • Products damaged by the customer;
  • Products returned without prior approval;
  • Products purchased from unauthorised sellers;
  • Customer dissatisfaction where no product defect or eligible issue exists.
  1. How to Request a Refund or Replacement

Please contact:

Dhanvantari Guj. Herb
Phone: +91 98250 26349 / +91 92270 31313
Email: dhanvantariherb@gmail.com

Please include:

  • Order number;
  • Customer name;
  • Registered mobile number;
  • Product name;
  • Reason for request;
  • Photographs/videos where relevant.
  1. Inspection and Verification

Dhanvantari Guj. Herb may request photographs, videos, packaging details, batch numbers, delivery information or other reasonable information before approving a refund or replacement.

This is intended to protect both customers and the company against delivery errors, damage and fraudulent claims.

  1. Statutory Rights

Nothing in this policy is intended to remove or restrict rights that consumers have under applicable Indian consumer-protection laws.

Where applicable law provides a mandatory remedy, that remedy shall prevail over any conflicting provision of this policy.