Privacy Policy

Last Updated: 24 August 2026

Dhanvantari Guj. Herb respects your privacy and is committed to protecting the personal information that you provide while using https://dhanvantari.co.in.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and with whom it may be shared when you browse our website, contact us or purchase products online.

This policy should be read together with our Terms & Conditions.

  1. About Us

Dhanvantari Guj. Herb
Anand Sojitra, Po. At Valasan, Anand – 388 001, Gujarat, India
Phone: +91 98250 26349 / +91 92270 31313
Email: dhanvantariherb@gmail.com

Director/Contact Person: Mr. Birju Patel.

 

  1. Information We May Collect

Depending on how you use our website, we may collect information such as:

Contact Information

  • Name
  • Mobile/telephone number
  • Email address
  • Postal/shipping address

Order Information

When you purchase products, we may collect information necessary to process the transaction, including:

  • Products ordered
  • Quantity
  • Order value
  • Shipping details
  • Billing information
  • Order history
  • Transaction/reference details

Account Information

If you create an account, information associated with the account may include your name, email address, mobile number, login credentials and order history.

Communication Information

If you contact us through email, telephone, contact forms or other communication channels, we may retain information relating to the communication for customer service and record-keeping purposes.

Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date/time of access;
  • Referring website;
  • Basic website usage information.

 

  1. Information We Do Not Intentionally Collect

Dhanvantari Guj. Herb does not intentionally request customers to submit confidential payment credentials such as:

  • Card PIN;
  • UPI PIN;
  • Internet banking password;
  • CVV for storage;
  • Full payment-card credentials for our own records.

Online payment transactions may be processed by third-party payment service providers.

 

  1. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders;
  • Delivering products;
  • Confirming payments;
  • Providing customer support;
  • Responding to enquiries;
  • Sending order-related communications;
  • Handling returns, replacements and refunds;
  • Maintaining transaction records;
  • Improving website functionality;
  • Preventing fraud and misuse;
  • Maintaining website security;
  • Complying with legal and regulatory requirements;
  • Communicating information about our products or services where permitted and where appropriate consent/opt-out requirements apply.

 

  1. Payment Information

Online payments may be processed through third-party payment gateways.

When you make a payment, relevant transaction information may be shared with the payment service provider to authenticate and complete the transaction.

Dhanvantari Guj. Herb does not request or intentionally store your UPI PIN, card PIN, banking password or similar confidential authentication credentials.

 

  1. Shipping and Logistics Providers

To deliver your order, we may share necessary information such as:

  • Customer name;
  • Delivery address;
  • PIN code;
  • Mobile number;
  • Order/reference number;
  • Package information.

This information may be shared with courier and logistics providers responsible for delivering your order.

 

  1. Website Service Providers

We may use third-party service providers for:

  • Website hosting;
  • Payment processing;
  • Shipping/logistics;
  • Website security;
  • Analytics;
  • Email;
  • SMS/communication;
  • Technical maintenance.

Such service providers may process information only to the extent necessary to provide their services, subject to applicable contractual, legal or technical safeguards.

 

  1. Cookies

Our website may use cookies and similar technologies to:

  • Enable essential website functions;
  • Remember user preferences;
  • Maintain shopping-cart functionality;
  • Improve website performance;
  • Understand website usage;
  • Improve user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

  1. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Processing orders;
  • Maintaining transaction records;
  • Customer service;
  • Accounting;
  • Legal compliance;
  • Dispute resolution;
  • Fraud prevention;
  • Other legitimate business requirements.

Where information is no longer required, it may be deleted or securely disposed of, subject to applicable legal retention requirements.

 

  1. Your Rights

Subject to applicable law and the effective provisions of the applicable data-protection framework, you may have rights concerning your personal information, including rights to:

  • Obtain information about processing;
  • Request correction of inaccurate information;
  • Request deletion where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Raise a complaint regarding processing;
  • Exercise other rights available under applicable law.

Requests may be sent to dhanvantariherb@gmail.com.

India’s DPDP framework includes requirements concerning clear notices, personal-data processing, consent and mechanisms for exercising applicable rights; the notified 2025 Rules also provide a phased commencement timeline.

 

  1. Marketing Communications

Where permitted by applicable law, Dhanvantari Guj. Herb may communicate information about products, offers or services.

You may request that promotional communications be stopped by contacting us or using an available unsubscribe mechanism.

Transactional communications relating to orders, payments, delivery, refunds or account security may still be sent where necessary.

 

  1. Children’s Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children.

Parents or guardians who believe that a child has provided personal information to us without appropriate authorisation may contact us.

 

  1. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of third-party websites before providing personal information.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revised policy will be published on this page with an updated “Last Updated” date.

 

  1. Contact and Privacy Requests

For privacy-related questions or requests:

Dhanvantari Guj. Herb
Anand Sojitra, Po. At Valasan, Anand – 388 001, Gujarat, India
Phone: +91 98250 26349 / +91 92270 31313
Email: dhanvantariherb@gmail.com